Hello Millions Cookie Policy

This Cookie Policy explains how Hello Millions uses cookies and similar technologies on hellomillions.org. It sits alongside the Privacy Policy and goes into more detail on the specific small files that get placed on your device when you browse the site. The goal is to give you a clear, plain-language view of what is happening behind the scenes, so you can make a real choice about which cookies you allow and which you turn off.

What are cookies?

Cookies are small text files placed on your device by your browser when you visit a website. They let the site remember things like whether you are signed in, what is in your cart or which language you have chosen. They are an everyday part of how the modern web works and are essential to most interactive features. Cookies on their own cannot run programs or deliver viruses to your device, and they only contain information you have provided directly or that has been generated by your browsing of a specific site.

What kinds of cookies does Hello Millions set?

Strictly necessary cookies keep the lobby running. They handle sign-in, security, fraud prevention and basic site navigation. These cannot be switched off because the site does not work without them. Functional cookies remember your preferences, like volume settings, last-played slot category and accessibility options, so the experience feels consistent across visits. Analytics cookies help us understand how players use the site so we can keep improving it. They collect aggregated data only and never identify you personally. Marketing cookies let us show relevant promotions across our own channels and trusted partner sites, with your consent.

Each category lives behind its own toggle in the cookie preference centre, so you can leave the strictly necessary cookies on and turn the rest off if that is what you prefer. The site will still work in that configuration, you just will not get personalised features or marketing follow-ups.

How do I control which cookies are set?

You will see a cookie banner the first time you visit Hello Millions. You can accept all categories, reject the optional ones or pick category by category. You can change your choice at any time from the cookie preferences link in the footer of the site. You can also block or delete cookies directly from your browser settings, although doing so may break some site functionality, like staying signed in across sessions or remembering accessibility preferences. Most modern browsers let you set per-site rules, which gives you the most flexibility if you want a different cookie setup for Hello Millions than you do for other sites.

Do third parties set cookies on Hello Millions?

Some cookies are set by trusted third-party providers we work with, including analytics platforms, payment processors and the chat widget powering live support. Each third party has its own privacy and cookie policy, available from the provider directly, and they are only allowed to use the data they receive for the purpose we have asked them to. None of these third parties are permitted to sell your data, and the contracts we sign with them require strict handling controls that match our own internal standards.

How long do cookies last?

Session cookies are deleted as soon as you close your browser. Persistent cookies last for a set period defined by the cookie, typically anywhere from a few days for analytics cookies to a few months for preference cookies, and up to a year for marketing cookies. You can delete persistent cookies at any time from your browser. The cookie preference centre on Hello Millions also gives you a one-click reset that removes all optional cookies and re-prompts you with the banner the next time you visit.

How do I get in touch about cookies?

Email support@hellomillions.org with any questions about how cookies are used on the site. Please contact us from the email linked to your account so we can find your preferences quickly. If you spot a cookie on the site that does not seem to fit any of the categories described above, send us a note with the cookie name and the page where you saw it and we will investigate and reply with a plain-language explanation.

What changes when I block optional cookies?

Blocking optional cookies does not block your ability to sign in, play games or request a redemption. Those flows rely on the strictly necessary cookies, which are always on. What you give up is the small layer of personalisation that makes the site feel familiar across visits. Preferences like volume, last-played slot category and the cookie preference centre itself rely on functional cookies, so blocking them means you will be re-prompted on the next visit. Analytics cookies feed the team aggregate, non-identifying information about which features are working well and which need attention. Blocking them does not change your individual experience, but it does remove your visit from the dataset the team uses to plan improvements. Marketing cookies enable promotion follow-ups across our own channels and trusted partners, with your consent.

The site is designed to work in any cookie configuration. If something stops working after you change your settings, the support team can walk you through which category powers the feature and help you decide whether to turn that category back on.

What about device-level privacy controls?

Most modern browsers and mobile operating systems carry their own privacy controls that sit alongside the Hello Millions cookie preferences. Browser features like private browsing, do-not-track and tracker prevention all work normally on hellomillions.org. iOS and Android device-level controls for advertising identifiers also apply where relevant. None of these device controls disable strictly necessary cookies, because those are required for the site to function, but they do give you another layer of control over analytics and marketing cookies on top of the in-site preference centre. If you use a browser that aggressively blocks third-party storage, you may need to enable cookies specifically for hellomillions.org to stay signed in across sessions.