Hello Millions Terms of Service
The ground rules that cover your Hello Millions account, the Gold Coin and Sweepstakes Coin model, redemptions, fair play standards and complaints.
These Terms of Service set out the agreement between you and Hello Millions, operated by B-Two Operations Limited, a company registered in the Isle of Man (company number 021483V), registered office Second Floor, 18-20 North Quay, Douglas, Isle of Man, IM1 4LE. By creating an account or using the site you agree to be bound by these terms. Please read them carefully and contact support if anything is unclear. The terms cover account eligibility, the dual-coin model, redemptions, fair play, account security, complaints and the way changes are communicated.
These terms apply to every visit to the site and every interaction with your account, whether you are signed in, signed out, playing on a phone or browsing on a desktop. The version published on this page is always the live version. Earlier versions are kept on file and can be requested from support if you ever need them.
Eligibility
You must be at least 19 years of age to register and use Hello Millions, and you must be a resident of an eligible jurisdiction. The current list of restricted regions is maintained on this page and may change from time to time as laws evolve. One account per person, per household and per device. Accounts found in breach may be suspended or closed, with any balances reviewed under the rules below. If you change residence to a region where Hello Millions is not available, you are responsible for closing the account before access becomes restricted.
Gold Coins and Sweepstakes Coins
Hello Millions runs on a dual-coin model. Gold Coins (GC) are virtual coins used for entertainment play only and have no monetary value. They cannot be transferred between accounts, sold, exchanged for cash or used for anything outside the Hello Millions lobby. Sweepstakes Coins (SC) are promotional credits awarded for free through promotions, the daily login bonus, social giveaways and inside optional Gold Coin packages. Sweepstakes Coins cannot be purchased directly. Once played through at the rate published in the cashier, eligible Sweepstakes Coin balances can be redeemed for real prizes or gift cards, subject to the minimum redemption threshold and identity verification.
Redemptions
Redemption requests are reviewed and processed within a few business days of submission. A one-time identity check (KYC) is required before your first redemption. Approved redemptions are paid by direct bank transfer (ACH) or gift card where available, with payout method shown at the time of request. Hello Millions reserves the right to delay or refuse a redemption where fraud or bonus abuse is suspected, with clear communication to the player throughout. Where a redemption is declined, the reason will be communicated in writing and you have the right to appeal through the complaints process described below.
Fair play
All games use independently tested random number generators supplied by licensed studios. Live dealer outcomes are driven by real physical events, like a roulette wheel spinning or cards drawn from a real shoe, and are supervised by trained dealers and floor managers. Any attempt to manipulate game outcomes, including the use of bots, automated software or coordinated multi-account play, is a serious breach of these terms and will result in account closure and forfeiture of any associated balances. Suspected breaches are investigated by the integrity team with a fair hearing for the account holder before any final decision is taken.
Account security
You are responsible for keeping your account credentials secure. Two-factor authentication is available on every account and we strongly recommend turning it on. Notify support immediately at support@hellomillions.org if you suspect any unauthorised access. We will never ask for your password and we will never request payment details or identification documents through unsolicited messages outside the platform. Any message that does ask for those details, regardless of how convincing it looks, should be reported to support so the team can take action.
Complaints
If you have a complaint, please contact support@hellomillions.org with the subject line "Complaint" and a clear summary of the issue. Most complaints are resolved inside three business days. If you are not satisfied with the resolution, you can request escalation to the player advocacy team, who will provide a final written response within fifteen business days. The response will set out our position, the reasons for it and any steps you can take next, including external dispute resolution where appropriate.
Changes to these terms
These Terms of Service may be updated from time to time. Material changes are communicated to active players by email at least seven days before they take effect, with the latest version always available on this page. Minor non-material updates, like a small wording change for clarity or a corrected typo, may be made without notice. If you continue to use the site after a change takes effect, you are agreeing to the updated terms. If you do not want to be bound by a change, you can close your account at any time using the steps on the Close Account page.
Are there any extra rules for promotions?
Most promotions follow the same standard rules set out on the Promotions page, but some seasonal events and Loyalty Lounge tier offers carry their own short list of additional terms. Those terms are always published on the promotion page itself before the offer goes live and are kept consistent with these overall Terms of Service. If a specific promotion ever contradicts these general terms, the promotion-specific terms apply for the duration of that promotion only and revert to the general terms afterward. Promotion abuse, including coordinated multi-account play, fake referrals or any attempt to misrepresent eligibility, is treated under the fair play section above and may result in forfeiture of the bonus, removal from the leaderboard or account closure depending on severity.
Which law governs the agreement?
This agreement is governed by the laws of the Isle of Man, where the operator is registered. Nothing in these terms removes any consumer protection right you hold under the law of your country of residence. If a dispute reaches a stage that cannot be resolved through the internal complaints process, it can be raised through the appropriate external dispute resolution route. The support team can point you to the relevant body for your region on request.